At The Shisha Bazaar, weβre committed to delivering your favorite shisha flavors and accessories quickly, safely, and reliably β every single time.
π Order Processing Time
π Estimated Delivery Time
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Metro Cities (Mumbai, Pune, Bangalore, Delhi, etc.):
Delivery within 3β4 business days after dispatch.
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All Other Cities Across India:
Delivery within 5 business days after dispatch.
Please note: delivery timelines may vary slightly due to external factors like weather conditions, courier delays, or high demand.
π¦ Shipping Partners
We work with trusted courier partners to ensure secure and on-time delivery of your orders.
π Order Tracking
Once your order is shipped, youβll receive a tracking link via email or SMS. You can track your shipment status in real time.
π¬ Need Help?
If you face any issues with delivery or tracking, our support team is always ready to help.
Email: support@theshishabazaar.com
WhatsApp: +91 XXXXX XXXXX
At The Shisha Bazaar, we take pride in delivering 100% authentic, premium-quality shisha products right to your doorstep. Every order is carefully packed and quality-checked to ensure your experience is seamless. However, in the rare case something goes wrong, weβre here to make it right.
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Eligible Returns & Refunds
We offer returns or refunds only in the following cases:
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You receive a wrong product (different brand, flavor, or accessory than what you ordered)
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You receive an expired product
Note: We do not accept returns for reasons such as flavor preference, change of mind, or if the product has been opened or used.
π« Non-Returnable Items
Due to the consumable and hygienic nature of our products, we do not accept returns for:
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Opened flavor packs
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Used accessories (e.g. coal, foil, tongs, hoses)
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Orders where the correct items were delivered in good condition
π¦ What To Do If You Receive a Wrong or Expired Product?
In the unlikely event that you receive the wrong item or an expired product:
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Contact our support team within 48 hours of delivery.
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Share your order ID and clear photos of the item received.
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Once verified, we will offer either:
π¬ Support Contact
Email: support@theshishabazaar.com
WhatsApp: +91 XXXXX XXXXX
Available: Monday to Saturday, 10 AM β 7 PM IST
π Refund Processing Time
Once your refund is approved, it will be processed within 5β7 business days. The amount will reflect in your account depending on your payment method and bank.
π‘ A Note From Us
We rarely make mistakes β but if we ever do, weβll fix it. Customer satisfaction is our top priority at The Shisha Bazaar.